We have moved the majority of GP appointments to telephone appointments, as per national guidance. All routine appointments will be cancelled during this emergency, as per national guidance. Baby immunisation appointments will continue with Nurses, please call for an appointment. We will only be carrying out urgent blood tests and other testing, as directed by our GPs.
Most GP appointments over the next few weeks will be via telephone or video call when this is enabled. Try to answer your telephone when the doctor calls as it may not always be possible to ring you back.
Staff have been instructed to ask for the reason for your appointment, please cooperate with them.
Thank you for your patience during this national emergency.
For routine matters:
· Call at 8am for on the day urgent appointments.
· Call before 10am for home visits.
· Call after 9.30am for prescriptions.
· You will need to nominate a pharmacy so we can send all prescriptions electronically during this period
· Call after 12pm for test results.
· Routine testing has been halted for the time being. If the test you require is urgent, inform the staff and we will get back to you to see if your request is appropriate.
Thank you for your understanding
Note: Online Appointments will be available soon.
Practice Nurses, Practice Pharmacist and Health Care Assistant
In a number of cases it might be worth considering an appointment with a practice nurse, practice pharmacist rather than a doctor - examples of this could be for Asthma, COPD and Diabetes reviews and child immunisations. Practice nurses and our practice pharmacist are qualified to deal with many conditions and you may be seen more quickly. Our Health Care Assistant can take bloods and check and record your BP. She is also qulaified to conduct NHS Health Checks. She can administer Shingles, Flu, Pneumonia and B12 injections and vaccinations. Making appropriate use of clinician appointments will get patients seen earlier in many cases, leading to what we hope will be higher rates of patient satisfaction.
To make an appointment call the surgery during opening times.
Appointments can also be made to have routine blood tests taken with the phlebotomist on Monday and Thursday mornings at the surgery.
Patients can also book telephone appointments for the doctor to call you back.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Patients who repeatedly miss appointments without cancelling them will receive a warning from the Practice, and may be asked to find an alternative service if there is no change. Clinician time is important and we should do our best to keep appointments and inform the surgery of cancelations as soon as possible.